Learner Testimonials
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Frequently Asked Questions
Retrieval-augmented generation (RAG) is the AI methodology we use to generate Avatar Coach feedback and interactive conversations. We use an industry standard LLM combined with our own proprietary knowledge sources. This synergy allows us to use the strength of the LLM in terms of natural language understanding and responses along with our deep expertise in the growth mindset topic.
Our training data represents the latest thinking in growth mindset coaching and the Avatar Coach bases its answers on this data. We review all inputs entered into the app and the Avatar Coach’s corresponding answers to check for accuracy. We have a clear traceability to provide full transparency of answers generated by the Avatar Coach on the inputs it receives. It also allows us to meet a good “explainability” level of why the Avatar Coach gives the answers it does.
Our RAG platform allows us to regularly update the knowledge resources the Avatar Coach is trained on, thus enabling more accurate responses.
We have a “human-in-the-loop” monitoring system of 100% of the Avatar Coach answers and we can intervene with human coaching advice where required.
We have road-tested the underlying advice (provided by our human coaches) for many years and received excellent client feedback. It is this domain specific knowledge that we use to generate Avatar Coach feedback. We have conducted rigorous testing over a year of the model and we can audit the responses the Avatar Coach provides.
We have a “human-in-the-loop” monitoring system of all of the Avatar Coach answers and we can intervene with human coaching advice where required.
We have a “human-in-the-loop” monitoring system of all of the Avatar Coach answers and we can intervene with human coaching advice where required.
To ensure the confidentiality and protection of your company's data, we implement stringent security measures at every level. Here's how we handle and safeguard your confidential data
As for who on our team has access to your data, only select individuals with specific roles and responsibilities necessitating access will be granted permission. These individuals typically include system administrators, IT support staff, and authorized personnel involved in customer support or service delivery. Each team member undergoes thorough training on data security protocols and is bound by strict confidentiality agreements.
Rest assured, protecting your confidential data is our top priority, and we remain committed to upholding the highest standards of security and privacy. If you have any further questions or concerns regarding the security of your data, please don't hesitate to reach out to us
- Access Control: Access to your company's data is strictly limited to authorized personnel only. Our team members undergo rigorous background checks, and access permissions are granted based on the principle of least privilege, meaning individuals only have access to the data necessary for their specific role.
- Regular Audits and Monitoring: We conduct regular audits and monitor access logs to detect any unauthorized activities or potential security breaches. This proactive approach allows us to identify and address security threats promptly.
- Data Handling Policies: We have established comprehensive data handling policies and procedures that govern how your data is collected, processed, stored, and transmitted. These policies are regularly reviewed and updated to ensure compliance with the latest security standards and regulations.
As for who on our team has access to your data, only select individuals with specific roles and responsibilities necessitating access will be granted permission. These individuals typically include system administrators, IT support staff, and authorized personnel involved in customer support or service delivery. Each team member undergoes thorough training on data security protocols and is bound by strict confidentiality agreements.
Rest assured, protecting your confidential data is our top priority, and we remain committed to upholding the highest standards of security and privacy. If you have any further questions or concerns regarding the security of your data, please don't hesitate to reach out to us
The data is secured on AWS servers located in the Frankfurt location which is the jurisdiction that provides for maximum data protection. AWS is an industry leader in cloud services provision and security protocols.
The data is stored securely using various measures to prevent unauthorized access. Here are some key security measures in place:
These measures work together to ensure that your data is stored securely and protected from unauthorized access. We are committed to maintaining the highest standards of security to safeguard your confidential information. If you have any further questions about our security measures or data protection practices, please feel free to ask.
The data is stored securely using various measures to prevent unauthorized access. Here are some key security measures in place:
- Firewalls and Intrusion Detection Systems: We employ firewalls and intrusion detection systems to monitor and control network traffic, helping to prevent unauthorized access attempts and detect any suspicious activity in real-time.
- Access Controls: Access to the stored data is strictly controlled and limited to authorized personnel only. Access permissions are granted based on the principle of least privilege, meaning individuals only have access to the data necessary for their specific roles
- Physical Security: Physical access to the servers and storage facilities where the data is stored is restricted and monitored to prevent unauthorized access.
- Data Backup and Disaster Recovery: We maintain regular backups of the stored data and have robust disaster recovery plans in place to ensure data availability and integrity in the event of any unforeseen incidents or disasters.
These measures work together to ensure that your data is stored securely and protected from unauthorized access. We are committed to maintaining the highest standards of security to safeguard your confidential information. If you have any further questions about our security measures or data protection practices, please feel free to ask.
Our team is led by Sarah Schwab, an executive coach and leadership development expert with over 20 years’ experience designing immersive learning programs for global organizations. She is the creator of one of the earliest AI-powered coaching platforms and has worked extensively with senior leaders on transformation, mindset, and communication. Co-founder Adam Ahmad brings over 25 years of experience in learning and talent development, including leadership roles at Qatargas, BSkyB, and Group Talent Director at Animal Friends. His career spans military service, corporate L&D, and large-scale leadership transformation. Adam’s expertise ensures that our platform reflects the real-world challenges of today’s HR and talent leaders across diverse cultural contexts.
Retrieval-augmented generation (RAG) is the AI framework we use to generate Avatar Coach feedback and interactive conversations. We use an industry standard LLM combined with our own proprietary knowledge sources. This synergy allows us to use the strength of the LLM in terms of natural language understanding and responses along with our deep expertise in the growth mindset topic. It also allows us to meet a good "explainability" level of why the Avatar Coach gives the answers it does.
The Avatar Coach training data is representative of global best practices in the field of growth mindset and is carefully crafted to avoid bias or exclusion of marginalised groups.
Yes, our parent company, The Experience Accelerator is the company behind The Avatar Coach solution. This service is dedicated to helping young people thrive in the workplace by using a machine learning powered avatar coach to help deliver personalised growth mindset experiences.
We are committed to upholding the following standards in the deployment of our Generative AI coaching solutions in the following ways:
1. Do No Harm: We will implement rigorous testing to ensure that interactions are positive and supportive, without causing psychological or emotional harm to users. This includes constant monitoring and updating of AI responses to adapt to diverse individual contexts.
2. Transparency and Explainability: We will clearly communicate the capabilities and limitations of the AI to users, ensuring they understand what the AI can do and why certain advice or guidance is provided. We will explain the decision-making process of the AI in simple terms.
3. Responsibility and Accountability: We will establish clear protocols for addressing errors or unintended consequences of AI interactions. We will dedicate human resources to manage these issues and to continuously improve AI behaviour based on feedback and incidents.
4. Protect our Stakeholders: We will safeguard user data to ensure privacy and autonomy. This involves implementing stringent data protection measures, obtaining explicit consent for data use, and providing users control over their information.
5. Fairness: We will continuously work on the AI algorithms to prevent bias and ensure inclusivity and equity. This involves regular audits of the AI’s decision-making process, providing equal quality of service to all users regardless of their background, and being open to feedback to address any fairness issues.
Each of these principles are integrated into our company’s operational practices, and we review them regularly to ensure they remain effective and true to the intended mission of empowering young professionals. More details on specific points mentioned in this policy can be found on our FAQs page via the web app.
We are committed to upholding the following standards in the deployment of our Generative AI coaching solutions in the following ways:
1. Do No Harm: We will implement rigorous testing to ensure that interactions are positive and supportive, without causing psychological or emotional harm to users. This includes constant monitoring and updating of AI responses to adapt to diverse individual contexts.
2. Transparency and Explainability: We will clearly communicate the capabilities and limitations of the AI to users, ensuring they understand what the AI can do and why certain advice or guidance is provided. We will explain the decision-making process of the AI in simple terms.
3. Responsibility and Accountability: We will establish clear protocols for addressing errors or unintended consequences of AI interactions. We will dedicate human resources to manage these issues and to continuously improve AI behaviour based on feedback and incidents.
4. Protect our Stakeholders: We will safeguard user data to ensure privacy and autonomy. This involves implementing stringent data protection measures, obtaining explicit consent for data use, and providing users control over their information.
5. Fairness: We will continuously work on the AI algorithms to prevent bias and ensure inclusivity and equity. This involves regular audits of the AI’s decision-making process, providing equal quality of service to all users regardless of their background, and being open to feedback to address any fairness issues.
Each of these principles are integrated into our company’s operational practices, and we review them regularly to ensure they remain effective and true to the intended mission of empowering young professionals. More details on specific points mentioned in this policy can be found on our FAQs page via the web app.
We have a learning interface that is simple and easy to follow. In the app there are a number of orientation materials that help learners understand the learning journey and we’re always available through the app via email or WhatsApp if learners need a more tailored support.
Users who need additional support can send us a message through the app, via email or WhatsApp. Help and support section with link to FAQs is also available in the app. (add links that will direct the learners)
Rebecca Wilson
CEO at RW Scale-up Adviser
I have come on such a journey since going through the Growth Mindset program and I've had a number of big "aha's" not least being able to connect with people around my wider purpose.
CEO at RW Scale-up Adviser
I have come on such a journey since going through the Growth Mindset program and I've had a number of big "aha's" not least being able to connect with people around my wider purpose.